Privacy Policy

Privacy Policy – Brickhouse Vineyard

We’d like to assure you that we are committed to protecting the privacy of all our users. We will ensure that the information you provide to us is kept private and confidential, and we will only use it to provide the services you request.

Information You Voluntarily Provide

When you complete a booking, sign up to our newsletter, make an enquiry, consult with our team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include your name, physical address, email address, IP address, phone number, payment information, as well as details such as location, purchase history, and other demographic information.

By providing this information, you consent to it being collected, used, disclosed, transferred, or stored by Brickhouse Vineyard or our third-party service providers as described in this privacy policy. In the interest of your privacy, we only collect, use, and retain information that is reasonably required for our legitimate business interests, such as processing bookings, responding to enquiries, or providing marketing communications where you have opted in.

Information We Automatically Collect

When you browse our website or make a purchase, we may automatically collect information about your visit through the use of cookies and similar technologies. This information may include your device type, browser type, IP address, how you arrived at the website, and how you interact with the website.

This information may be used to monitor or improve website performance or to deliver relevant advertising. Information collected via cookies does not usually identify you personally, and we do not link this data with personally identifiable information you provide. You can read more about the cookies used on this website on our cookies page.

Information We Share with Third-Party Providers

We may share your personally identifiable information with trusted third parties, including:

• Payment processors to securely process payment transactions

• Website hosting providers

• Email service providers to send booking confirmations, event information, or newsletters you have opted into (these providers may track performance indicators such as open and click rates)

• Advertising and marketing partners who may use cookies, pixels, or similar technologies to provide relevant advertising based on your browsing activity

• Business partners, suppliers, and subcontractors where required to fulfil a contract or service

• Analytics and search engine providers that help us improve our website

• Legal or regulatory authorities where we are legally required to do so, or where necessary to protect the rights, property, or safety of Brickhouse Vineyard, our staff, or users

We may also share anonymised or aggregated data that does not directly identify you.

In the event of a merger, sale of assets, financing, or acquisition, personal data may be transferred as part of the business assets.

How We Protect Your Information

We take reasonable and appropriate measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction, taking into account the nature of the data and the risks involved.

Our website is regularly scanned for security vulnerabilities and malware. Personal information is stored on secure systems and is only accessible by authorised individuals who are required to keep the information confidential. All sensitive payment information is encrypted using Secure Socket Layer (SSL) technology. Payment transactions are processed through secure third-party gateways and are not stored or processed on our servers.

If a data breach occurs that materially affects your personal information, Brickhouse Vineyard will notify you as soon as reasonably possible and explain the steps taken in response.

Access to Your Personal Information

If your personal information changes, or if you wish to access or request removal of your data from our records, you may contact us at:

event@brickhousevineyard.co.uk

We will respond to requests to access personal data within 30 days. You may also unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

We retain personal information only for as long as necessary to provide our services, meet contractual obligations, or comply with legal and financial record-keeping requirements. Some historical data may need to be retained for compliance purposes.

Third-Party Websites and Social Media

Any information you submit via social media platforms is done at your own risk and without an expectation of privacy. We cannot control the actions of other users or the platforms themselves. Your interactions with those platforms are governed by their own privacy policies.

Our website may contain links to third-party websites. If you submit personal information to those sites, it will be governed by their privacy policies, not ours. We encourage you to review the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will take effect once posted on this page. We recommend reviewing this policy periodically so you are aware of any updates that may affect how your information is used.

By submitting an enquiry, booking, or form on this website, you acknowledge and accept this Privacy Policy.